Privacy policy

Last updated: October 16, 2025

Healthbox LLC (“Healthbox,” “we,” “us,” or “our”) operates this website and store and provides related content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables our e-commerce operations.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, make a purchase, or otherwise interact with the Services. If any conflict arises between this Privacy Policy and our Terms of Service regarding personal information, this Privacy Policy controls.

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

1) Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. It does not include de-identified or aggregated data.

Depending on how you interact with the Services and applicable law, we may collect:

Contact details: name, email, phone, billing/shipping address.
Payment & transaction data: payment method details (processed by our payment processor), order history, refunds/returns.
Account info: login credentials, preferences, settings.
Usage & device data: IP address, browser/device type, pages viewed, referring/exit pages, timestamps, approximate location, identifiers, cookies or similar technologies.
Shopping activity: items viewed, wish listed, added to cart, purchased, returned, exchanged, or cancelled.
Communications: messages you send us (e.g., support requests, reviews).
Inferences: insights derived from the above to personalize your experience (e.g., product recommendations).

Note on sensitive data: We do not request or require sensitive personal information (e.g., government IDs, precise geolocation, medical records). Please avoid sending such information to us.

2) Sources of Personal Information

We collect personal information from:

You directly: when you browse, create an account, place an order, contact support, or otherwise provide data.
Automatically: via cookies, pixels, tags, SDKs, or similar technologies when you use the Services.
Service providers: (e.g., Shopify, payment processors, fulfillment/shipping, analytics, customer support).
Partners/third parties: (e.g., marketing/advertising partners) where permitted by law.

3) How We Use Personal Information

We use personal information to:

a) Provide, tailor, and improve the Services

Process orders, payments, shipping, returns/exchanges; operate and secure accounts; remember preferences; recommend products; maintain and improve the site.

b) Marketing & advertising

Send you email and/or SMS offers (with your consent where required), personalize content and ads on our Services and third-party sites, and measure campaign performance.

c) Security & fraud prevention

Authenticate users; detect, investigate, and mitigate fraud, abuse, or security incidents.

d) Customer support & communications

Respond to inquiries, provide service notices, manage our relationship with you.

e) Legal & compliance

Comply with laws, respond to lawful requests, enforce our terms and policies, and protect our rights and users.

4) Email & SMS Marketing (Consent, Opt-Out, and Disclosures)

We value transparency and comply with CAN-SPAM, TCPA/CTIA guidelines, and applicable state privacy laws.

Email marketing

If you opt in (e.g., through a form or at checkout), we may send promotional emails.
You can unsubscribe at any time using the link in our emails. We may still send non-marketing emails (e.g., order confirmations, service updates).

SMS/MMS (text) marketing

By providing your mobile number and explicitly opting in (e.g., checking a box or submitting a form that clearly states you agree to receive texts), you consent to receive marketing texts from Healthbox at the number you provided.
Consent is not a condition of any purchase.
Message frequency varies. Message & data rates may apply.
Text STOP to cancel. Text HELP for help.
We may use an SMS service provider to send messages on our behalf.
Keep your contact details up to date to ensure proper delivery of messages.
For additional privacy details on our messaging vendor(s), see their privacy notices.

If you previously opted in to SMS and wish to withdraw consent, reply STOP at any time or contact us at hello@healthboxvitamins.com

5) Cookies & Similar Technologies

We (and our service providers/partners) use cookies, pixels, and similar technologies to operate the site, remember preferences, analyze usage, personalize content, and measure/serve ads.

Manage preferences via our cookie banner/manager (if enabled) or your browser settings.
Some browsers support Global Privacy Control (GPC). Where legally required, we treat a valid GPC signal as a request to opt out of sale/sharing of personal information for the browser/device sending the signal.
Learn more: see our Cookie Preferences link in the site footer (if available) or contact us.

6) How We Disclose Personal Information

We disclose personal information in the following situations:

With Shopify and service providers that support our operations (e.g., hosting, payments, fraud prevention, analytics, fulfillment, shipping, email/SMS, customer support).
With marketing/advertising partners to deliver and measure ads and promotions (subject to your choices and applicable law).
With your direction or consent, e.g., social logins, review platforms, giveaways, or when you request a specific disclosure.
Within our corporate group/affiliates.
For legal reasons/business transfers, e.g., mergers, acquisitions, financing, bankruptcy, or to comply with law, enforce terms, or protect rights, property, or safety.

We do not sell personal information in the traditional sense; however, some state laws define “sale” or “sharing” to include certain ad/analytics disclosures. Where applicable, you can exercise related choices (see Your Rights & Choices).

7) Relationship with Shopify

The Services are hosted by Shopify, which processes personal information about your access to and use of our store to provide and improve its platform. Shopify may combine data about your interactions with our store and other merchants to offer enhanced features.

For details on Shopify’s practices and your rights, see the Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy
To exercise privacy choices related to Shopify’s processing, visit the Shopify Privacy Portal: https://privacy.shopify.com/en

8) Third-Party Websites & Social Features

The Services may link to third-party sites or include social media features. We are not responsible for those sites’ privacy/security practices. Review their policies before engaging. Content you share publicly may be visible to others.

9) Children’s Data

The Services are not intended for children and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided personal information, contact us and we will delete it as required by law. As of the date above, we do not have actual knowledge of “selling” or “sharing” personal information of consumers under 16.

10) Security & Retention

We implement reasonable administrative, technical, and physical safeguards. However, no system is 100% secure.
We retain personal information for as long as necessary to: operate the Services; fulfill orders; comply with legal obligations; resolve disputes; enforce agreements; and for other legitimate business needs.

11) Your Rights & Choices

Depending on your location, you may have some or all of the following rights (subject to legal exceptions):

Access/Know the personal information we hold about you.
Delete personal information we maintain about you.
Correct inaccurate personal information.
Portability (receive a copy and/or request transfer in certain cases).
Opt out of “sale” or “sharing” of personal information (as defined by applicable law) and/or targeted advertising.
Manage communications (unsubscribe from emails; reply STOP to SMS; see Section 4).
Appeal an adverse decision regarding your request (where applicable).

How to exercise:

Use the tools/links provided in the Services (e.g., unsubscribe links, cookie banner)
Or contact us at hello@healthboxvitamins.com with your request.
If your browser sends a valid GPC signal and you are in a jurisdiction where it applies, we’ll treat it as an opt-out for that browser/device.
We may need to verify your identity. You may designate an authorized agent where allowed by law (we may require proof of authorization and identity verification).

We will not discriminate against you for exercising your rights.

For Shopify’s independent processing and your related rights, see Section 7.

12) International Transfers

We may transfer, store, and process information in countries other than where you live. If we transfer personal information from the EEA/UK, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) unless the destination has an adequacy decision.

13) Changes to This Policy

We may update this Policy to reflect changes to our practices or for legal, operational, or regulatory reasons. We will post updates here, revise the “Last updated” date, and provide additional notice where required.

14) Contact Us

Healthbox LLC
Email: hello@healthboxvitamins.com
Phone: (888) 988-4269
Address: 557 Prospect Ave, West Hartford, CT 06105, USA

If you have questions, want to make a request, or wish to file a complaint, please contact us using the details above. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.