Refund policy
Last updated: October 16, 2025
At Healthbox, your happiness comes first. If youβre not satisfied for any reason within 30 days of delivery, weβll make it rightβrefund or replace, your choice.
How to start
Email hello@healthboxvitamins.comΒ with:
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Order number
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What went wrong (a sentence is fine)
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A photo if something arrived damaged (optional, but helpful)
Weβll reply with next stepsβoften a same-day resolution.
What we do
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Refunds: Approved refunds go back to your original payment method within 5β7 business days (your bank may take a bit longer to post).
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Replacements/Exchanges: If anything arrives damaged, incorrect, or missing, weβll resend at no cost.
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Return shipping: If we need anything back, weβll send you a prepaid label. In many cases, weβll simply advise you to keep, gift, or responsibly dispose of the productβno restocking fees, ever.
Window & eligibility
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Request within 30 days of delivery (based on the carrierβs delivery scan).
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Applies to all Healthbox orders, including personalized daily packs and individual supplements.
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Opened items are okayβwe want you to try the product with confidence.
A few practical notes
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If a package is lost or stolen, contact usβweβll replace it after a quick check with the carrier.
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If you used a discount or promotion, your refund will reflect the amount paid.
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We may ask for a photo when useful (e.g., shipping damage) so we can prevent it next time.
Contact us
Questions or need help right now? hello@healthboxvitamins.com
Weβre friendly, fast, and here to help.